Every centre in the ITC First chain is required to be open with its clientele.  We share openly our policies and procedures to clients and prospective clients. These are reviewed and updated in March of every year unless measures state otherwise.  If you have any questions about our policies and procedures, please feel free to get in touch.


STS Customer Charter (Updated March 2018)

STS Complaints Policy (Updated March 2018)

STS Equality and Diversity Policy (Updated March 2018)

STS Access to Fair Assessment Policy (Updated March 2018)

STS Appeals Policy (Updated March 2018)

STS Privacy & Record Retention Policy (Updated March 2018)